Terms of service

General Terms and Conditions / Product Information
of TENTEQ GmbH
for Contracts with Consumers

(As of March 2024)

I. Validity of the General Terms and Conditions

The following terms and conditions apply to all contracts concluded between TENTEQ GmbH and consumers within the meaning of Section 13 of the German Civil Code (hereinafter referred to as “customer”) from March 1, 2024
.

II. Conclusion of contract, contract amendments

The mutual rights and obligations are set out in writing in a contract document. The same applies to assurances and ancillary agreements.
However, the validity of the contract is not dependent on compliance with the written form.
With the exception of managing directors and authorized representatives, the employees of TENTEQ GmbH are not authorized
to make oral agreements with the customer in connection with the contract that deviate from a written contract concluded with the customer or from these General Terms and Conditions.

III. Delivery time, reorders (reprints), shipping costs

1. The delivery time for 3D printed figures is 2-6 weeks.

2. Reorders (reprints) of the ordered 3D print are approximately 20% cheaper than the initial price (prices for reprints are shown on www.3dgeneration.com
and can be viewed in the price lists). They are possible within a period of 12 months from the conclusion of the contract. Until then, the template images are stored at TENTEQ GmbH 
GMBH. After the 12 months have expired, the template images are deleted. The customer has no right to be handed over copies or files of the
template images. At his request, the template images are deleted immediately after the 3D print has been produced.

Shipping takes place at the customer's request within Germany, the European Union or internationally. The shipping costs for packaging and insured shipping
within Germany are €11.68 plus VAT, the shipping costs for packaging and insured shipping within Europe are €22.14 plus VAT
and for worldwide shipping €39.79 plus VAT is charged.

IV. Image accuracy and color reproduction of 3D printing

For technical reasons, the accuracy of the image always falls short of the original. For technical reasons, smaller details may not be reproduced or may not
be reproduced accurately without this constituting a defect. Blurring and print streaks may occur, as may slight unevenness in the surface, e.g. in patterns
on clothing, stains on animal fur, etc. The degree of image accuracy is reduced the smaller the selected print size is in relation to the original.
Before placing an order, the customer has the option of checking the accuracy of the image by comparing 3D prints of different sizes with the corresponding template images
. An exact color reproduction of the original is not technically possible. The colors of the 3D prints are usually different, in particular paler than the original colors.
Significant deviations occur particularly with shiny, reflective or transparent materials. White surfaces are usually
reproduced darker, with a gray tint, black surfaces usually in anthracite.

V. Storage, durability and cleaning of 3D prints

The 3D prints are made from polymer gypsum material using a powder printing process and coated with synthetic resin. They are fragile and not waterproof. They should
be fixed to a solid surface using an adhesive label or similar. Any contact with water should be avoided. They are not suitable for storage at temperatures
below 6 °C and above 39 °C, or at a relative humidity of less than 40% and above 60%. The 3D prints must not
be exposed to permanent direct sunlight. A dry, soft brush should be used to remove dust.

VI. Set-off, right of retention

The customer may only offset his own claims against the claims of TENTEQ GmbH if the counterclaims
are undisputed or legally established. The exercise of the right of retention by the customer is limited to counterclaims arising from the same contractual relationship.

VII. Prices, expenses for changes in services,

The prices of TENTEQ GmbH apply to the contractually agreed scope of services and delivery. Additional or special services are charged separately. Expenses that arise due to changes in the type or scope of the delivery/service at the customer's request after the contract has been concluded will be invoiced
in addition to the agreed remuneration.

VIII. Warranty, Liability

1. In the event of defects, the customer is entitled to the statutory rights.

2. The notification of defects can be made either in person at the headquarters of TENTEQ GmbH or in the store where the contract was concluded, or by
written notification of defects (email to info@3dgeneration.com or fax to 0231 – 18588339 are sufficient).

3. The customer is obliged to hand over or send the 3D print in question to the headquarters of TENTEQ GmbH or to the store where the contract was concluded
.

4.
If the goods arrive damaged during the agreed shipping process, the customer is obliged to return the shipping package with all its contents as received to the TENTEQ GmbH headquarters or to send it there in a separate outer box.

5. The necessary costs associated with the fulfilment of the obligations pursuant to clauses 3 and 4 for the customer as well as all other
expenses required for the purpose of subsequent performance shall be borne by TENTEQ GmbH in accordance with Section 439, paragraph 2 and paragraph 3 of the German Civil Code.

6. Since 3D prints are complicated, individual products, subsequent performance is only deemed to have failed after three unsuccessful attempts at rectification.

7. The customer’s claims for damages due to obvious material defects are excluded if the customer does not notify TENTEQ GmbH of the defect(s)
within a period of two weeks after delivery of the goods or after receipt of the service.

8. TENTEQ GmbH’s liability for damages, regardless of the legal basis (in particular in the event of delay, defects or other breaches of duty),
is limited to the damage that is typical for the contract and foreseeable.

9. The above limitations of liability do not apply to the liability of TENTEQ GmbH due to intentional conduct or gross negligence, for
guaranteed characteristics, for injury to life, body or health or under the Product Liability Act.

IX. Retention of title

1. TENTEQ GmbH reserves ownership of the goods sold until the purchase price for these goods has been paid in full. While the retention of
title exists, the buyer may not sell the goods (hereinafter: "reserved goods") or otherwise dispose of the ownership of them.

2. In the event of third parties - in particular bailiffs - accessing the reserved goods, the buyer will point out that they are the property of TENTEQ GmbH and
notify TENTEQ GmbH immediately so that TENTEQ GmbH can enforce its property rights.

3. If the customer acts in breach of contract, in particular if payment is delayed,
TENTEQ GmbH is entitled to demand the return of the reserved goods, provided that TENTEQ GmbH has withdrawn from the contract.

X. Severability Clause, Applicability of German Law, Data Storage

If individual provisions of the contract, including these General Terms and Conditions, should be invalid, the validity of the remaining provisions shall remain
unaffected. The contract is subject to the law of the Federal Republic of Germany. TENTEQ GmbH GMBH stores data from the contractual relationship in accordance with Section 28 of the Federal Data Protection Act
for the purpose of data processing.